Frequently Asked Question

Shipping & Returns

Delivery Informations

Do you ship internationally?

When will i receive my order?

How can i track my order?

I haven't received my order, what should i do?

Where is my order coming from?

Where are you based in?

What happens to unclaimed orders?

Do i have to pay any import fees?

I haven't received the package, but the tracking says it did. Why?

Can i ship products to someone else?

Return Policy

Can i return a product?

How do i return a product?

Who pays for the return?

Can i exchange an item?

Late returns?

What carrier should I use to return an item?

Important Informations


How can i pay for my order?

What should I do if my credit card or debit card doesn't go through?

What's your Privacy Policy?

Do i get a guarantee for my order?

Can i cancel my order?

My credit card was charged but i haven't received an order confirmation. Why?

How do i receive a refund?

Why was my order cancelled?

Sizing Chart